Refund Policy

Last updated: October 2026

1. Satisfaction Guarantee

At Business Intelligence, we are confident in the quality and value of our educational programs, including the Ubuntu Family & Life Skills course. However, we understand that sometimes a program might not be the right fit for you.

2. 14-Day Refund Window

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 14 days of your original purchase date.

3. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Your request must be submitted within 14 days of the purchase date.
• You must not have downloaded the final Certificate of Completion.

4. How to Request a Refund

To request a refund, please send an email to support@dgsoglobal.online with your purchase receipt and the email address associated with your account. We appreciate any feedback you can provide on why the course didn't meet your expectations, though it is not strictly required.

5. Processing Times

Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment (via PayFast or your credit card). Please allow 5-10 business days for the refund to reflect in your account, depending on your bank's processing times.

6. Exceptions

After the 14-day period has elapsed, we can no longer offer a refund. By this point, you will have had ample time to evaluate the course materials.